Welcome to RIBO Apartment! Here is some information about your stay with us.
Check in / Check out
Check-in is from 4pm on day of arrival. If the apartment is vacant before check-in can be done earlier. It is possible to check in outside of opening hours. Contact us at +46 70 637 4944 or email on firstname.lastname@example.org if you come later than expected. Code to the front door sent as text messages to you around 1 week before arrival.
Check out time is 10 am on the day of departure. When you leave the apartment remember that the kitchen equipment shall be cleaned, bed linen away from the beds and garbage to trash bins. Late check-out or inadequate cleaning may result additional costs.
General conditions for renting cottages and apartments.
Adopted by the Association of Sweden Tour 1990 following discussions with the Consumer Agency
As landlords we are obliged to ensure that:
• You will receive a confirmation of your booking.
• You will receive information about the code to the door in time, but not necessarily more than 7 days before the agreed date of arrival.
• The cottage / apartment agrees with the description.
• You are informed of any important changes concerning your booking.
• You can use the cottage / apartment between 4pm agreed arrival date until 10pm of departure, unless otherwise confirmed.
If you are not satisfied with the cottage / apartment, so it's you should turn back to us.
When is my reservation confirmed?
You and we are bound by the lease as soon as we have confirmed your booking and you have paid 30% of the rent later than 60 days before arrival (or all the rent).
When should I pay?
When you choose to pay later, you not pay any fee at the time of booking. 60 days before arrival you pay 30% of the total cost. The remaining amount 70%, you pay later than 30 days before arrival to the accommodation. We will contact you after your booking how you want to pay by card or invoice.
(Note that there are additional rental fees in addition to the regular prices at festivals such as: Easter, May Day, Midsummer, Christmas, New Year, please contact us for a quote)
Booking the reservation within 30 days prior to your arrival, the total cost of the rent must be paid by card. You choose the option to pay by card when you do the booking.
What happens if I do not pay on time?
If you do not pay the entry fee of 30% of total rent on time, we are entitled to cancel your booking. If you fail to pay the rent this is counted as a cancellation on your part and the rules on cancellation.
What happen if I want to cancel?
You can cancel without charge until 60 days prior to arrival.
Cancellation within 60 days before arrival 100% will be charge.
What are my rights?
If we do not provide the cottage / apartment in the promised condition or at the right time and is not able to offer you another cottage / apartment, whose differences from the one you booked are so small that they have no meaning for you, so you have the right to terminate lease.
We have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage / apartment. Instead of canceling the lease, you can request that we reduce the rent. If you have a complaint you should inform us immediately, however, within 1 day from the date of arrival.
Errors that occur during your stay should be reported immediately so that we get a chance to correct it. You have the right to put someone else in your place and we must accept that person unless we have special reason to refuse. You must then inform us before the date and we will charge a rebooking fee of 250 SEK
What are my obligations?
You must take care of the cottage / apartment and follow the rules, instructions and regulations. You as the client is personally responsible for all damage caused to the property and its contents, by you or anyone in your party negligence. IMPORTANT Always read the lease conditions as valid and that you have adequate protection through your home Insurance.
You may not use the cottage / apartment for anything other than what was agreed upon booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage / apartment or in its grounds than you stated on booking.
In catering, but maid service, it is for you to clean properly before departure. At lack of cleaning, we have the right to perform the cleaning at your expense.
If you are a disturbance to your neighbors is a security company to go out to your apartment. This emergency cost charge guest 5000 SEK. With repeated disruption will whole party responsible to be evicted from the accommodation.
Minimum age for guests who book the cottage / apartment is 20 years. Pets are not allowed in the cottage / apartment.
IMPORTANT Always read the lease conditions as valid and that you have adequate protection through your home Insurance.
The agreement expires with immediate effect if.
• You or someone in your party a disturbance in the cottage / apartment / area.
• You or someone in your party causes damage to the cottage / apartment / area.
• The apartment / chalet is not used for its intended purpose.
War, natural disasters, strikes force major
Both you and we have the right to cancel the lease if the cottage / apartment can not be supplied due to war, natural disasters, labor disputes, major disruption of water and energy, fire or other similar major events that neither you and we could foresee. We are in this case obliged to reimburse what you paid with a deduction for the benefit you had from the cottage / apartment during your stay there. We will not refund any portion of the rent for the accommodation caused by inaccessible weather to get to or from Riksgransen. This also applies to pandemic restrictions that make it impossible to arrive at the accommodation. There we offer the guest the opportunity to rebook at a lower cost or free of charge depending on the restrictions that apply.
What happens if we do not agree?
Turn to us directly with any complaints. Keep in mind that your chances of obtaining redress may diminish if you delay a complaint. If we do not agree, you can turn to the National Board for Consumer Complaints. It consists of an impartial chairman and a number of representatives of travel organizers and consumers.